A Question? CONTACT US Send us your feedback, we’d love to hear from you! Warranty Claim We offer replacement service for Lian Li products that are still in warranty period. Please attach purchase receipt and pictures along with description of issues facing, our staff will reply to you within 72 hours during business days. ! WARNING Please provide accurate and current address for shipping purpose, we will not reconfirm with you before we send the replacement item out if it’s needed. For any item being sent to wrong address due to inaccurate information, the item will not be resent. ! WARNING Any missing part of a Clearance Markdown item purchased from Micro Center will not be processed If you have UNI FAN SL120 defective LED issues, please select “UNI FAN SL120 DEFECTIVE BLUE LED CHIP ISSUE” form. If you have any other problems with your LIAN LI product, please use our standard Warranty Claim. Choose Contact Form * Warranty Claim UNI FAN SL120 possible defective LED issue Sample Enquiry Where to buy GO For consumer checking out stocks of Lian Li products, please go to Where to buy form. We welcome any youtubers, instagrammers or any other social media platform users to work with us. Please fill out the form to let us know more about your plan for possible cooperation, thank you! GO Purchased from * US Amazon iBUYPOWER Central Computer Cyberpower US Micro Center Newegg Aliexpress Others Serial Number How to Find Serial Number Country (If you do not live in the USA, please go back and select others) * USA Country (Buyers not from USA/Canada, please go back and select others) * USA Canada Country or Region * Please choose country or region of your residence Afghanistan Albania Andorra Argentina Armenia Australia Austria Azerbaijan Bahrain Bangladesh Belarus Belgium Bolivia Brazil Brunei Bulgaria Cambodia Canada Chile China Colombia Costa Rica Croatia Cyprus Czech Republic Denmark Ecuador Egypt El Salvador Estonia Finland France Germany Ghana Gibraltar Greece Greenland Guatemala Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland Israel Italy Japan Jordan Kazakhstan Kuwait Laos Latvia Lebanon Liechtenstein Lithuania Luxembourg Macedonia Malaysia Malta Mexico Moldova Montenegro Morocco Myanmar Netherlands New Zealand Nicaragua Norway Pakistan 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Paraguay Peru Philippines Poland Portugal Puerto Rico Qatar Romania Russia Saudi Arabia Serbia Singapore Slovakia Slovenia South Africa South Korea Spain Sri Lanka Sudan Sweden Switzerland Taiwan Thailand Turkey Ukraine United Arab Emirates United Kingdom USA Uruguay Vatican City Venezuela Vietnam Model Name * LANCOOL II Series LANCOOL 205 Series LANCOOL 215 O11 Dynamic Series O11 Air Mini ODYSSEY X Q58 TU150 Bora Digital UNIFAN L-Connect 1 / L-Connect 2 ST120 Strimer ARGB cable kit Galahad AIO Vertical Bracket Kit Others LANCOOL II Models * LANCOOL II LANCOOL II Mesh RGB LANCOOL II Mesh Performance 205 / 205 Mesh / 205M * 205 m 205 ATX 205 Mesh O11 Dynamic Models * O11 Dynamic Mini O11 Dynamic O11 Dynamic ROG XL Color * Black White O11D Mini type * Black White Snow O11D Type * Black White Razer PCMR AIR Yellow Green Blue O11DXL Type * Black White Silver ODYSSEY X Type * Black Silver Q58 Type * Q58X3 (Black PCIe3.0) Q58W3 (White PCIe3.0) Q58X4 (Black PCIe4.0) Q58W4 (White PCIe4.0) TU150 Type * WX (TEMPERED GLASS/WINDOWLESS) – Black WA (TEMPERED GLASS/WINDOWLESS) – Silver X (ALUMINUM/SOLID SIDE PANEL) – Black A (ALUMINUM/SOLID SIDE PANEL) – Silver Bora Digital Color * Black Silver Space Gray Strimer Type * 8 pin 24 pin 8 pin plus 24 pin plus Triple 8 pin UNIFAN Type * SL120 black SL120 white SL140 black SL140 white AL120 black AL120 white Galahad Type * 240 Black 240 White 360 Black 360 White Vertical bracket kit type * LANCOOL2-1X O11D-1X O11DXL-1X O11DMINI-1X-3 (O11D Mini black PCIe 3.0 Vertical bracket) O11DMINI-1X-4 (O11D Mini black PCIe 4.0 Vertical bracket) O11DMINI-1W-3 (O11D Mini white PCIe 3.0 Vertical bracket) O11DMINI-1W-4 (O11D Mini white PCIe 4.0 Vertical bracket) Product Name * L-Connect System Environment Issue * Unable to control fan RPM Unable to control PWM mode Unable to control RGB Unable to sync with motherboard Unable to control all mentioned above Issue updating controller firmware Others Fan in Use * SL AL Both AL and SL Operating System * Windows 10 (Version : 21H1) Windows 10 (Version : 20H2) Windows 10 (Version : 2004) Windows 10 (Version : 1909) Windows 10 (Version : 1809) Windows 10 (Version : 1607) Windows 11 System Type * 32-bit 64-bit MB Brand * MB Model * CPU Model BIOS Version * Reboot and check BIOS version MB FAN/RGB Control Software and version in Use * For Example : ASUS Aura Sync 1.07.84 Anti Virus Software Name & Version in Use Hardware Abstraction Layer File Version — Fan Control I have L-Connect 1 V1.0.1.17 (I have L-Connect 2 in use) V1.0.2.0 (I have L-Connect 2 in use) * [Only if you are using L-Connect 2] Find your FanHal_x64.dll / FanHal_x86.dll version under the path “C:/Program Files->ENE->Aac_ENE_FAN_HAL->x64->FanHal_x64.dll” or “C:/Program Files->ENE->Aac_ENE_FAN_HAL->x86->FanHal_x86.dll” Hardware Abstraction Layer File Version — Lighting effects control I have L-Connect 1 in use V1.0.2.18 (I have L-Connect 2 in use) V1.0.3.0 (I have L-Connect 2 in use) * [Only if you are using L-Connect 2] Find your AceHal_x64.dll / AceHal_x86.dll version under the path “C:/Program Files->ENE->Aac_ENE_FAN_HAL->x64->AacHal_x64.dll” or “C:/Program Files->ENE->Aac_ENE_FAN_HAL->x86->AacHal_x86.dll” Screenshot of USB Device Manager * Drop a file here or click to upload Choose File Maximum upload size: 1MB Screenshot of L-Connect Dashboard * Drop a file here or click to upload Choose File Maximum upload size: 2MB UNI HUB USB 2.0 port position on Motherboard Drop a file here or click to upload Choose File Maximum upload size: 2MB Screenshot of Failed Firmware Update Drop a file here or click to upload Choose File Maximum upload size: 2MB Description * Your Info Your Name * Entry without full name will not be considered a valid ticket. Email * Address * City/Town * Postal Code * State/Province * Phone * Upload both purchase receipt and pictures showing issues as described below * Drop a file here or click to upload Choose File Maximum upload size: 15MB If you are human, leave this field blank. Submit
