A Question? CONTACT US Send us your feedback, we’d love to hear from you! Warranty Claim We offer replacement service for Lian Li products that are still in warranty period. Please attach purchase receipt and pictures along with description of issues facing, our staff will reply to you within 72 hours during business days. ! WARNING Please provide accurate and current address for shipping purpose, we will not reconfirm with you before we send the replacement item out if it’s needed. For any item being sent to wrong address due to inaccurate information, the item will not be resent. ! WARNING Any missing part of a Clearance Markdown item purchased from Micro Center will not be processed Choose Contact Form * Warranty Claim Sample Enquiry Where to buy For consumer checking out stocks of Lian Li products, please go to Where to buy form. We welcome any youtubers, instagrammers or any other social media platform users to work with us. Please fill out the form to let us know more about your plan for possible cooperation, thank you! GO Purchased from * US Amazon iBUYPOWER Central Computer Cyberpower US Micro Center Newegg Aliexpress Others Country (If you do not live in the USA, please go back and select others) * USA Country (Buyers not from USA/Canada, please go back and select others) * USA Canada Country * Please choose country of your residence Afghanistan Albania Andorra Argentina Armenia Australia Austria Azerbaijan Bahrain Bangladesh Belarus Belgium Bolivia Brazil Brunei Bulgaria Cambodia Canada Chile China Colombia Costa Rica Croatia Cyprus Czech Republic Denmark Ecuador Egypt El Salvador Estonia Finland France Germany Ghana Gibraltar Greece Greenland Guatemala Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland Israel Italy Japan Jordan Kazakhstan Kuwait Laos Latvia Lebanon Liechtenstein Lithuania Luxembourg Macedonia Malaysia Malta Mexico Moldova Montenegro Morocco Myanmar Netherlands New Zealand Nicaragua Norway Pakistan Panama Paraguay Peru Philippines Poland Portugal Puerto Rico Qatar Romania Russia Saudi Arabia Serbia Singapore Slovakia Slovenia South Africa South Korea Spain Sri Lanka Sudan Sweden Switzerland Taiwan Thailand Turkey Ukraine United Arab Emirates United Kingdom USA Uruguay Vatican City Venezuela Vietnam Model Name * LANCOOL 2 LANCOOL 2 Mesh RGB LANCOOL 2 Mesh Performance LANCOOL 215 Mesh LANCOOL 205 Series O11 Dynamic Mini O11 Dynamic O11 Dynamic ROG XL TU150 Bora Digital UNIFAN L-Connect 1 / L-Connect 2 ST120 Strimer ARGB cable kit Galahad AIO Vertical Bracket Kit Others 205 / 205 Mesh / 205M * 205 205 Mesh 205M Color * Black White O11D Mini type * Black White Snow O11D Type * Black White Razer PCMR AIR Yellow Green Blue O11DXL Type * Black White Silver Bora Digital Color * Black Silver Space Gray Strimer Type * 8 pin 24 pin 8 pin plus 24 pin plus Triple 8 pin UNIFAN type * SL120 black SL120 white SL140 black SL140 white AL120 black AL120 white TU150 Type * WX (TEMPERED GLASS/WINDOWLESS) – Black WA (TEMPERED GLASS/WINDOWLESS) – Silver X (ALUMINUM/SOLID SIDE PANEL) – Black A (ALUMINUM/SOLID SIDE PANEL) – Silver Galahad Type * 240 Black 240 White 360 Black 360 White Vertical bracket kit type * LANCOOL2-1X O11D-1X O11DXL-1X O11DMINI-1X-3 (O11D Mini black PCIe 3.0 Vertical bracket) O11DMINI-1X-4 (O11D Mini black PCIe 4.0 Vertical bracket) O11DMINI-1W-3 (O11D Mini white PCIe 3.0 Vertical bracket) O11DMINI-1W-4 (O11D Mini white PCIe 4.0 Vertical bracket) Product Name * L-Connect System Environment Issue * Unable to control fan RPM Unable to control PWM mode Unable to control RGB Unable to sync with motherboard Unable to control all mentioned above Issue updating controller firmware Others Operating System * Windows 10 (Version : 21H1) Windows 10 (Version : 20H2) Windows 10 (Version : 2004) Windows 10 (Version : 1909) Windows 10 (Version : 1809) Windows 10 (Version : 1607) Windows 11 System Type * 32-bit 64-bit MB Brand * MB Model * CPU Model BIOS Version * Reboot and check BIOS version MB FAN/RGB Control Software and version in Use * For Example : ASUS Aura Sync 1.07.84 Anti Virus Software Name & Version in Use Hardware Abstraction Layer File Version — Fan Control I have L-Connect 1 V1.0.1.17 (I have L-Connect 2 in use) V1.0.2.0 (I have L-Connect 2 in use) * [Only if you are using L-Connect 2] Find your FanHal_x64.dll / FanHal_x86.dll version under the path “C:/Program Files->ENE->Aac_ENE_FAN_HAL->x64->FanHal_x64.dll” or “C:/Program Files->ENE->Aac_ENE_FAN_HAL->x86->FanHal_x86.dll” Hardware Abstraction Layer File Version — Lighting effects control I have L-Connect 1 in use V1.0.2.18 (I have L-Connect 2 in use) V1.0.3.0 (I have L-Connect 2 in use) * [Only if you are using L-Connect 2] Find your AceHal_x64.dll / AceHal_x86.dll version under the path “C:/Program Files->ENE->Aac_ENE_FAN_HAL->x64->AacHal_x64.dll” or “C:/Program Files->ENE->Aac_ENE_FAN_HAL->x86->AacHal_x86.dll” Screenshot of USB Device Manager * Drop a file here or click to upload Choose File Maximum upload size: 1MB Screenshot of L-Connect Dashboard * Drop a file here or click to upload Choose File Maximum upload size: 2MB UNI HUB USB 2.0 port position on Motherboard Drop a file here or click to upload Choose File Maximum upload size: 2MB Screenshot of Failed Firmware Update Drop a file here or click to upload Choose File Maximum upload size: 2MB Description * Your Info Your Name * Entry without full name will not be considered a valid RMA request. Email * Address * City/Town * Postal Code * State/Province * Phone * Upload both purchase receipt and pictures showing issues as described below * Drop a file here or click to upload Choose File Maximum upload size: 15MB If you are human, leave this field blank. Submit
