Warranty Policy

WARRANTY POLICY

1. The warranty period varies by product.

Please refer to the official website product page for specific details. If a malfunction occurs within the warranty period, please submit a warranty service request. The warranty period is calculated from the date of purchase. If valid proof of purchase cannot be provided, please note that warranty claims for this product cannot be accepted and will not be processed.

  • Cases and cables: 1 year, covering all included cables and fans.
    After-sales replacement policy: only the missing or damaged components will be replaced or supplied as necessary.
  • Fans (including cables): 2–3 years, depending on model, as specified below:
Warranty Period Model Name After-sales Replacement Policy
2 years ALV2, SLV2, SL-INF, AL, SL, ST120

 

Replacement or supplementation of missing or damaged parts
3 years UNI FAN WIRELESS series, TL, TLLCD
6 years P28
  • Liquid Cooling Systems: 5–6 years, depending on model, as specified below:
Warranty Period Model Name After-sales Replacement Policy
5 years GALAHAD AIO (fans and LEDs limited to 2 years)

 

Replacement or supplementation of missing or damaged parts
6 years Hydroshift II LCD-C, GA II LITE, Hydroshift LCD, GA II LCD, GA II TRINITY, GA II TRINITY PERFORMANCE

 

  • Power Supplies: 5–10 years, depending on model, as specified below:
Warranty PeriodModel NameAfter-sales Replacement Policy
5 yearsSP750, SP850, RB Series

Missing parts: supplied as needed
Malfunction: replacement with a new unit

10 yearsEDGE series, EDGE GOLD series, SPV2 Gold series, SP Platinum series, SX Platinum series, RS Gold series

2. Products that experience functional failure or damage due to non-human factors during use, and meet the warranty conditions, are eligible for free warranty service.

 

However, the following circumstances are excluded from the free return, replacement, and repair service:

  • Damage caused by failure to follow the product’s instruction manual for use, maintenance, or storage.
  • Exceeding the valid after-sales service period, which is calculated from the date of delivery.
  • Products purchased through second-hand platforms, clearance items, or display units are not eligible for after-sales service.
  • Unauthorized inspection, repair, modification, component replacement, circuit alteration, or improper installation by the user or a third party.
  • Loss, damage, alteration, or illegibility of the product serial number label, or mismatch between the serial number and the actual product.
  • Unauthorized modifications, repairs, or specification changes, as well as installation, addition, or expansion of components causing malfunction or damage.
  • Damage resulting from war, terrorism, fire, accident, natural disaster, intentional or unintentional misuse, abuse, negligence, unauthorized repairs, or abnormal use.
  • Operation outside the defined scope of use or failure to follow the operation methods specified in the user manual.

3. The warranty period for a product replaced under warranty service remains based on the original purchase date.

CONTACT

After-sales service in the following countries is handled by local distributors. Please contact them directly.

  • Korea : Seorin customer service 070-4917-8889
  • India : Abhijeet Singh 7042202227