If the 8.8” display is connected via a USB 2.0 to 9-pin header and the screen suddenly turns off/restarts, or the USB connect/disconnect sound keeps repeating
  1.  Please check whether the USB 2.0 connector is loose. In some cases, securing the USB cable can help resolve the issue.

     

  2.  If the issue persists, please contact us for a cable replacement.
The 8.8” Universal Screen shows white lines and is uncontrollable.
  1. Please update the FW to this version. 
My screen turns on briefly and then shuts off.
  1. This usually happens if the wrong screws (type g instead of h) were used, or if the connector to the screen was plugged in upside down, which can damage the PCB.
  2. Please contact us for a replacement if this occurs.
My screen powers on and shows up in Device Manager, but I cannot control it in L-Connect 3.
  1. Open Device Manager, uninstall the 8.8″ screen device, and reboot your system.
  2. If the issue persists, reinstall Windows to ensure proper driver and software integration.
The offline clock display on my 8.8" Universal Screen appears upside down when set to portrait mode / has no orientation memory / is stuck in portrait mode.
  1. Please update the firmware — the update file can be found here.
  2. Download the latest L-Connect 3 Beta.